Category Archives: Social CRM

In the Search for the Social Business Excellence

Last week Thomas and I have been to Paris to start our pre-”E20 SUMMIT” events with a first round-up of meetings with partners and the E20 community in Paris. Everybody…

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Keep talking, I’m still not listening – or why Social CRM becomes relevant today

At the International Forum on Enterprise 2.0 in Milan, Mark Tamis from Net-7 and Esteban Kolsky from ThinkJar talked about “A new era of customer engagement with Social CRM”. Their…

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